Legal
Refund Policy
Credits are prepaid, so this policy sets out exactly when money comes back to you, how quickly, and what happens to credits you have already spent.
Last updated · 26 August 2026
01Unused credits
Unused credits can be refunded within 14 days of the payment being received. We return the euro amount actually paid to the account the transfer came from. Where a promotional discount was applied, the refund reflects the discounted price you paid.
02Right of withdrawal
Consumers in the European Union have a statutory 14-day right of withdrawal. Because credits are a prepaid balance rather than delivered digital content, the right applies fully to any credit balance you have not yet spent. It ends for a specific service once you have asked us to start it and the output has been delivered.
03Spent credits
Credits spent on a delivered output are not normally refundable, because the work has been produced. Subjective dissatisfaction with a creative direction is handled with a free refinement pass rather than a refund.
04Failed or defective outputs
If an output is never delivered, is corrupted, or clearly does not match the brief you submitted, we re-run it at no cost. If the second attempt also fails we credit the full amount back to your balance, or refund it in money if you prefer.
05Duplicate or incorrect transfers
Bank transfers that arrive twice, arrive without a matching order, or exceed the ordered amount are returned in full within five business days of us identifying them. Bank charges deducted by an intermediary bank cannot be reimbursed.
06How to request a refund
Email [email protected] from the address on your account with your order reference and the reason for the request. We acknowledge within two business days and, once approved, send the money back within 14 days using the same route the payment arrived on.
07Currency and exchange rates
Refunds are calculated on the euro reference amount of the order. If you paid in dollars, pounds or zloty, the amount you receive may differ slightly from the amount you sent because exchange rates move between payment and refund. That difference is not something we can compensate.
08Account closure
If you close your account with a positive balance, any credits bought within the previous 14 days are refunded in money and older credits are cancelled. If we close your account for a breach of the Acceptable Use Policy, unused credits are forfeited.
FAQ
Questions, answered plainly.
Everything about the process, the credits and what happens after you order.
You upload a photo of the room you already have. The planner reads its proportions, light and constraints, then proposes a concept with layout, materials, lighting and an estimated budget — inside your existing walls and windows.
Every service is priced in credits. One credit is 0.10 EUR, and the smallest top-up is 50 credits. There are no plans, no trials and no subscriptions — you spend credits only on what you order.
Bank transfer is active today: the bank details are sent to your email right after the order is placed. Card, Stripe and PayPal are prepared and will be enabled soon.
You are taken to your dashboard, where the order is listed as awaiting payment together with the chosen payment method and the number of credits. The services unlock once the payment is confirmed.
Yes. Each concept can be refined — a warmer palette, a different layout emphasis, another material register — and each refinement is charged in credits from your balance.
This build is a prototype. Analyses, measurements and generated concepts are illustrative demonstrations and are labelled as such throughout the site.
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